Passengers with restricted mobility

Preparing for your flight

You must advise your airline of your particular needs at least 48 hours prior to travelling. It will then make arrangements to ensure your requirements are met. If you are planning to travel with your own electric wheelchair, you must advise your airline in advance as some aircraft are restricted to what it can carry.

Please check in at least 90 minutes before the stated time of departure.

Passenger Assistance Desk

A dedicated facility is available at Jersey Airport specifically for those passengers who have PRE-BOOKED assistance directly with their airline. Operated by Swissport, looking after passengers from a number of airlines, including easyJet, Flybe and Jet2. There is no change to the BA passenger assistance process.

Preparing for security

Staff are available to assist you through the security process and can provide you with walking aids while yours are being screened.

Wheelchairs will inevitably activate the alarm, which will require a hand search of the passenger and chair. If you feel uncomfortable with this process, a private search can be arranged.

At the airport

All shopping, catering outlets and toilet facilities are located on the ground floor. The first floor viewing lounge can be accessed by lift after clearing security, which is located by the Passenger Assistance desk. For passengers who have confirmed special assistance requests, a passenger assistance waiting area is available immediately after the World Duty Free retail outlet.

Complimentary manual wheelchairs are provided at Jersey Airport, should you require one. Hard of hearing induction loops are located in the Departures Terminal seating area.

Only guide and hearing assistance dogs are permitted in the Terminals and must be kept on a lead at all times.


Disabled parking spaces are available in both car parks within easy walking distance of the terminal buildings.

For drivers parking in a disabled bay in the main car park a temporary parking permit is available to allow the driver to take their ‘Blue Badge’ off island.

To collect a temporary permit please visit the Customer Relations desk in the Departures Terminal with your Blue Badge and proof of travel.

Payment for parking can be made via the automated pay machines, which are located in both the Departures and Arrivals terminal.

If you are visiting the Island you can obtain more information on facilities and services available to you by contacting Visit Jersey on +44 (0) 1534 448 877.