Customer Satisfaction Survey

The customer satisfaction survey, 'Your Views Count' was first launched at Jersey Airport in spring 2013 as a means of engaging more proactively with our departing customers.

The survey results are important to us as we use them to evaluate the level of services and facilities we and our business partners at Jersey Airport provide, and where necessary, developing appropriate programmes to enhance a passenger's future journey experience with us.

Attached is the quarterly table of overall % satisfaction results to date. The survey was not undertaken between October 2015 and March 2016 due to a redesign and an additional question to the customer's 'arrival experience' at Jersey Airport was subsequently introduced in 2016.  


Airport Survey Results Overview.pdf


If you've recently travelled through Jersey Airport as a departing passenger and would like to complete the survey online please access the survey from the link below.

Complete Jersey Airport's customer satisfaction survey