Customer Feedback

We are actively encouraging ideas and suggestions from the public to help shape our final design of Jersey Airport. If you have an idea you would like to share with us please email or if you happen to be travelling and you capture an image of something that you believe might suit our future airport then please send it to any of our social media channels - don't forget to hashtag us #futureairport


Facebook: @jerseyairport
Twitter: @JERairport
Instagram: PortsofJersey  


If you have a specific question then please email - responses to these can be viewed here

Ports of Jersey reserves the right to respond directly to a question posed of us with publishing on the page 


 You said....


As follows are some of the ideas/comments received so far. Please note that Ports of Jersey reserves the right to modify/edit suggestions, which may contain profanity and/or likely to cause offence to others. 

"Please ensure that there is a place for Jerriais in your new design....." TP

"Just read your plans for the airport and they look really good. Just one little change I would make. Is put a smoking area after security". JG

"Please consider including a large soft play area in both arrivals and departures – perhaps a kids zone with TV playing kids programs, activity tables and soft play. Most airports now do this and if you include one in arrivals, locals not travelling will continue to use it and pay to park and for drinks etc." KJ

"I am in favour of almost all of the revised plans. Great. Only one point gave me cause for concern, which is a mention of a multi-storey car park.
Other airports do have them- and are a horrible ‘first sight’ as you walk out of their Arrivals. In both Southampton and Liverpool, the first thing you face is a concrete multi-storey car park.
Somehow we need to retain a large open car park and palm trees. Many passengers look up at the sky (occasionally blue!)  and appreciate some space- after travelling through enclosed  airports. Please bear in mind a multi-storey car park may be the one thing that then ruins a very good, new airport." AJ

"As an avid visitor to Jersey I total agree that the airport does need updating has it is looking a little tired. I do think the plan is a great idea and the layout looks and feel excellent. Given that future are to perhaps have a multi story car park connecting to the terminal would it not perhaps be a good idea to incorporate the Fire Service and Hire Car Companies into this" TW

"Outdoor viewing area for the public, children's play area air and landside, independent airpoprt lounge, Boots or similar (not just a little section in WHSmiths)"  SM

"Perhaps you can have covered flights of steps from the plane to the ground as in most airports... The uncovered steps seems very old fashioned"  GH

"When designing the layout of the security search area of the planned new airport would you please incorporate the appropriate equipment to scan people with a pacemaker. Many people living in Jersey have pacemakers and have to be manually checked at Jersey Airport which is time consuming and not very pleasant"  JG