Information from Ports of Jersey in response to the Coronavirus (COVID-19) outbreak and the actions Jersey Airport is taking.
Jersey Airport is currently only facilitating one daily flight in and out of the Island, that of a Blue Islands service to/from Southampton. Government of Jersey advice is that this flight should only be used for essential travel and/or non-urgent medical flights. Anyone currently arriving into the Island must self-isolate for 14 days.
The safety and well-being of our staff, business partners and airport users remains our top priority. We are continuing to follow the guidelines provided by Government of Jersey's Health Department relating to Coronavirus (COVID-19).
We are working closely with the Health Department on a range of measures to help keep our passengers and airport colleagues safe. Following the advice from the Government of Jersey on Coronavirus, we are displaying information for passengers throughout the terminals with the latest advice. We have also implemented additional cleaning processes and procedures, for example enhanced cleaning of security trays and other facilities in our terminal buildings.
Should you have any specific questions relating to your future travel plans or if your flight has been affected you must contact your airline directly and not Jersey Airport. This can often be done online via 'Manage my Booking' or by telephoning the relevant customer services departments. Please be aware that airline call centres are experiencing large volumes of calls, so your patience is appreciated. Contact details as follows:
Aurigny : (01481) 267 267
Blue Islands : (0203) 744 3869
British Airways : (0844) 493 0787
easyJet : (0330) 365 5000
The most up-to-date official information about Coronavirus can be found online via the Government of Jersey's website – www.gov.je/coronavirus This includes advice on how to protect yourself or if you require medical assistance.
If you are concerned about Coronavirus measures at your destination, please refer to the advice on the Foreign and Commonwealth Office website.
In closing, it's important to mention that we are an airport and not experts in health management or virus control. We therefore rely on the expertise provided by the Government of Jersey and public health bodies.
Advice for travellers at Jersey Airport
Q. Is Jersey Airport still operating?
A. At present the passenger terminal at Jersey Airport is open daily between 10am-3pm only to facilitate the mid-morning arrival of the mail aircraft and the early afternoon Southampton flight. Outside of these times it is closed to public access. However, our switchboard remains open daily from 10am for urgent enquiries only. Telephone: (01534) 446000.
Q. How can I find out if my flight is cancelled?
A. The majority of airlines serving Jersey have currently suspended their services until further notice. If your flight has been cancelled or you have a query/question relating to your future travel you must contact the airline directly for assistance and not Jersey Airport.
Q. Are facilities such as airport lounges, shops and catering outlets still open at the Airport?
A. No. All current facilities are temporarily closed until further notice
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