Coronavirus – wellbeing measures
View our wellbeing video for Jersey Airport
BREAKING… The Health and Social Services Minister is proposing that from Tuesday 13 October 2020 all passengers, including those arriving from a region or country classified as ‘Green’ will be required to self-isolate until they receive their first negative Covid-19 test result. From Monday 12 October, all samples taken from arriving passengers will be analysed by the on-island lab and results provided to them within an average of 12 hours.
Flights operating through Jersey Airport
Jersey’s borders remain open but process are in place that all arriving passengers must follow.
Before travelling to Jersey
All passengers must complete an online registration form prior to travelling to Jersey, giving their personal details, plus a declaration of health, countries/regions visited (including night stops) within the previous 14 days before departing, whether they have COVID-19 symptoms or have been in close contact with someone who is infected.
To assist, you please click our step-by-step guide to completing this registration form.
A regional approach to Jersey’s travel guidance has now come into force in an effort to control rising coronavirus infection rates.
It means the ‘traffic light’ system, which splits countries into red, amber and green according to the risk of infection, is now tailored to specific regions of the UK, France and the Republic of Ireland as well as ‘Rest of the World’.
A full breakdown of the countries and regions can be found by clicking on the following attachment below, which will take you to the Government of Jersey dedicated page. This list is subject to change and will be updated as and when information is provided.
Upon arrival in Jersey
All arriving passengers (excluding children under 11 years old) must choose one of these three options:
- provide documentary evidence of a negative PCR test, taken within 72 hours prior to arriving in Jersey. This must be submitted to the Government of Jersey in advance of travelling for approval. Details of how to submit the form are provided in your pre-registration form, or
- be swab-tested at the airport or harbour, then while waiting for the results, limit the time spent away from your accommodation, limit social contact and, where possible, avoid public transport and indoor gatherings. There is no charge for this test, or
- self-isolate for 14 days
Anyone who fails to pre-register can expect to face significant delays when arriving in the Island
Passengers are required to disclose whether they have visited or will have visited any country/region, including night stops within the 14 days prior to their arrival in Jersey. Depending on the information provided, passengers may be required to self-isolate for up to 14 days on their arrival and may also be asked to undergo an additional test five days after arrival. Categorisations and requirements are subject to change on a regular basis. Testing and self-isolation requirements may be different on arrival than at point of booking.
View Government of Jersey video for arriving passengers at Jersey Airport
To register please visit www.gov.je/jerseytravel
Wherever possible, please check-in online and print your boarding pass before travelling to the airport. If this isn’t possible you can arrange to do this when you arrive at the airport
If you require special assistance at the airport or onboard your flight, you must contact your airline at least 48 hours before you travel to ensure services are available to you. These services are provided to you by the airline’s appointed ground agent and not the airport.
The most up-to-date official information about Coronavirus can be found online via the Government of Jersey’s website. This includes advice on how to protect yourself or if you require medical assistance.
Safety and well-being
The safety and well-being of our staff, business partners and airport users remains our top priority. We are continuing to follow the guidelines provided by Government of Jersey’s Health Department relating to Coronavirus (COVID-19).
We have developed a range of procedures and guidance at Jersey Airport to support the continuing health and safety of customers and staff. These have been developed based on advice from across the industry and are in line with what is being implemented by other airports, airlines and ferry operators.
To help with physical distancing, unless essential access is required, only passengers and airport staff are currently allowed entry to the terminal buildings and anyone planning to drop off or meet arriving passengers must arrange do so outside the buildings.
Terminal opening hours
The passenger terminals at Jersey Airport are open daily from 6am, although access is restricted to passengers and staff only.
The post office in the departures’ terminal is open daily between 6am – 7pm. You must wear a facemask/face shield when accessing the terminal to use this facility.
Wearing of face masks and exemption cards
Anyone accessing our terminal buildings, including those using the Post Office must wear their own face mask or face shield, either a surgical one or one made from cloth. This includes all customer facing staff. All passengers booked to travel on flights must all wear face masks except those who have a proven medical reason for not wearing one or children under 6 years.
Passengers who opt to wear a face shield during their flight may also be required to wear a facemask. Please check this policy directly with your airline prior to travelling.
Passengers who have a valid medical certificate can collect a free ‘exempt from wearing face mask’ identification card, which is available to collect from the Customer Relations Desk in the departures’ terminal at Jersey Airport. However, a valid medical certificate must be presented at the time before a pass can be given. Your airline will also need to see this medical certificate upon boarding the aircraft. Failure to wear a mask for no valid reason could result in the airline refusing you to travel.
General advice for Jersey Airport travellers
If you have a query or question relating to your air travel plans, contact the airline directly for assistance.
All retail and catering outlets, including the bar are open, although opening hours may be limited and physical distancing measures are in place at all venues.
The Executive Lounge is open to limited numbers due to physical distancing measures, on a first come basis.
To maintain physical distancing, unless essential access is required, only passengers and airport staff are allowed entry to the terminal buildings and anyone planning to drop off or meet arriving passengers must arrange do so outside the buildings. If you are waiting to meet a passenger outside of the arrivals’ terminal, the nearest public toilets are in the departures’ terminal. Remember to wear a face covering when entering the building.
Physical distance signage is installed throughout the terminals; including protective screens and floor markings at check-in. Floor markings are also in place at central security, where limited numbers of passengers will be allowed access at any one time. Therefore, please allow sufficient time prior to your flight departure to access security.
Some access points throughout the terminals have been rerouted to maintain physical distancing as have seating areas
Hand sanitisers are available throughout the terminals and hand baggage trays in security and all ‘frequent contact’ services are cleaned regularly
Flights will be called, often by row numbers over the PA system when the aircraft is ready for boarding. Until then, passengers must remain in the airside departures lounge and not move through the passenger pier to the departure gate
If you are concerned about Coronavirus measures at your destination, please refer to the advice on the Foreign and Commonwealth Office website.
It’s important to remind travellers that as an airport we are not experts in health management or virus control and therefore, rely on the expertise provided by the Government of Jersey and public health bodies, implementing processes and procedures based on their advice. We thank you for your continued understanding and patience.
Queries relating to your travel plans/medical testing
Should you have any specific questions relating to your future travel plans or if your flight has been affected you must contact your airline directly and not Jersey Airport. This can often be done online via the airline’s website under ‘Manage my Booking’ or by telephoning the relevant customer services departments. Please ensure you have your reservation number available. Airline call centres experience large volumes of calls, so your patience is appreciated. Contact details as follows:
Blue Islands: (0203) 744 3869
British Airways: (0844) 493 0787
easyJet: (0330) 365 5000
Should you have a query or question relating to the medical testing process, including results, please contact the medical testing helpline on telephone +44 (0)1534 445566 or email email@example.com. Jersey Airport or your airline does not hold this data so are unfortunately unable to assist.
Do you have a specific question Jersey Airport can assist you with? If so, email firstname.lastname@example.org
Thank you for your patience and understanding #travelsafeJersey