Updates on Coronavirus

View our wellbeing video for Jersey Airport

This page will be updated regularly: Sunday 05 July 2020

Flights operating through Jersey Airport

Jersey’s borders reopened on Friday 03 July 2020, allowing airlines and ferry operators  to begin providing more regular services to and from Jersey.

However, there will be a strict process in place that arriving passengers must adhere to, as follows:

  • Before leaving for Jersey passengers must
    • Complete an online registration form, giving their personal details, plus a declaration of health, countries visited before departing, whether they have COVID-19 symptoms or have been in close contact with someone who is infected.
  • Upon arrival in Jersey, passengers must either:
    • Provide documentary evidence of a negative PCR test, taken within 72 hours of arriving in Jersey
  • Or:
    • Be swab-tested at the airport or harbour, then while waiting for the results, limit the time spent away from your accommodation, limit social contact and, where possible, avoid public transport and indoor gatherings
  • Or:
    • Self-isolate for 14 days

Anyone who fails to pre-register can expect to face significant delays when arriving in the Island

To register please visit www.gov.je/jerseytravel

Wherever possible, please check-in online and print your boarding pass before travelling to the airport. If this isn’t possible you can arrange to do this when you arrive at the airport

If you require special assistance at the airport or onboard your flight, you must contact your airline at least 48 hours before you travel to ensure services are available to you.

The most up-to-date official information about Coronavirus can be found online via the Government of Jersey’s website – www.gov.je/coronavirus This includes advice on how to protect yourself or if you require medical assistance.

Terminal opening hours

The passenger terminals at Jersey Airport are open daily between 06:00am and 9:30pm, although access is restricted to passengers and staff only.

The post office will be open daily between 6am – 7pm. Please ensure you wear a facemask/face shield when accessing the terminal to use this facility.

Safety and well-being

The safety and well-being of our staff, business partners and airport users remains our top priority. We are continuing to follow the guidelines provided by Government of Jersey’s Health Department relating to Coronavirus (COVID-19).

We have developed a range of new procedures and guidance at Jersey Airport to support the continuing health and safety of customers and staff. These have been developed based on advice from across the industry and are in line with what is being implemented by other airports, airlines and ferry operators.

Anyone accessing our terminal buildings, including those using the Airport Post Office must wear their own face mask or face shield, either a surgical one or one made from cloth. This includes all customer facing staff. All passengers booked to travel on flights operated by Blue Islands must all wear face masks except those who have a medical reason for not wearing one or children under 6 years.

To help with physical distancing, unless essential access is required, only passengers and airport staff will now be allowed entry to the terminal buildings and anyone planning to drop off or meet arriving passengers should arrange do so outside the buildings.

General advice for travellers at Jersey Airport

If you have a query or question relating to your future air travel plans, contact the airline directly for assistance.

All current facilities, such as airport executive lounges, shops, duty free and catering outlets are closed until further notice. There is a vending machine in the airside departures lounge. We will advise in due course when our retail and catering concessions reopen.
WHSmith – reopens Tuesday 07 July
World Duty Free – reopens Monday 13 July
Executive Lounge – reopens Friday 10 July – limited numbers due to physical distancing measures, on a first come basis.

To help with physical distancing, unless essential access is required, only passengers and airport staff will now be allowed entry to the terminal buildings and anyone planning to drop off or meet arriving passengers should arrange do so outside the buildings in the car park areas.

Physical distance signage is now installed throughout the terminals; including protective screens and floor markings in check-in. Floor markings are also in place at central security, where limited numbers of passengers will be allowed access at any one time

Some access points throughout the terminals have been rerouted to maintain physical distancing as have seating areas

Hand sanitisers are available throughout the terminals and hand baggage trays in security and all ‘frequent contact’ services are being cleaned more regularly

Flights will be called, often by row numbers over the PA system when the aircraft is ready for boarding. Until then, passengers must remain in the airside departures lounge and not move through the passenger pier to the departure gate

If you are concerned about Coronavirus measures at your destination, please refer to the advice on the Foreign and Commonwealth Office website.

In closing, it’s important to mention that we are an airport and not experts in health management or virus control. We therefore rely on the expertise provided by the Government of Jersey and public health bodies.

Queries relating to your travel plans

Should you have any specific questions relating to your future travel plans or if your flight has been affected you must contact your airline directly and not Jersey Airport. This can often be done online via ‘Manage my Booking’ or by telephoning the relevant customer services departments. Airline call centres experience large volumes of calls, so your patience is appreciated. Contact details as follows:

Aer Lingus: 0333 004 5000

Blue Islands: (0203) 744 3869

British Airways: (0844) 493 0787

easyJet: (0330) 365 5000

Jet2: 0871 2261737

Loganair: 0344 800 2855

Do you have a question? If so, email ask@ports.je