Questions and Answers

An essential part of this integrated airport passenger terminal project is to engage and communicate in an open and clear manner. With such a major project we all appreciate that we are likely to face some challenges, which we are confident with what we have achieved so far, have the capability to address and overcome

As the project progresses we will regularly update these web pages as and when significant information is known. We are also encouraging members of the public to submit their own ideas, comments, questions and concerns to a dedicated email, created specifically for matters relating to this development project. Please get in touch with us by emailing


We will also regularly review and updated the following Q & A section based on the feedback and questions we receive from the public. 

Questions & Answers

Q. What is the latest update on the Future Airport project?
A. Please refer to our news page for the latest update on the Future Airport plans - issued 22.01.19i

Q. Has a contractor been appointed yet?
A. Ports of Jersey has selected GSRM as its preferred contractor to undertake the preconstruction services of the future redevelopment project at Jersey Airport. 


Q. Is it likely to be an off-island contractor and if so why?
A. GSRM is a joint venture between Channel Islands based contractor, Garenne Construction Group and UK building and civil engineering company, Sir Robert McAlpine. The integrated company was appointed following a comprehensive tender process and have extensive knowledge and experience working both in Jersey as well as the UK and in particular within the aviation sector.  


Q. Is the intention is to utilise local skills? And if so, in what areas do you believe this will come from?
A. The project is also expected create opportunities for the Jersey construction market as well as the supply chain from off-island and is looking to create apprenticeship and training opportunities for local workers.

Q. To what extent will the appointed contractor influence the final design plan?
A. Using this combined knowledge and skills, GSRM is now working alongside Ports of Jersey Project Team on the detailed final design, which will include phasing strategies and the programme of work, which is due to start before the end of 2018 and take up to three years to complete.


Q. Are you closer to a start date yet? You have always stated work will commence in autumn 2018 – can you be more precise?
A. Ports of Jersey is now working alongside our preferred contractor on the final design stage. The first stage of the programme, which will see initial work taking place in the existing arrivals building are due to start prior to the end of 2018 as planned. This will be followed by enabling works focusing on the current departures terminal, with actual on site work due to commence in early 2019.  

 Q. When you launched the project towards the end of 2017 you stated your interest in seeking views from the public. How successful has this been?
A. It was always our intention to actively seek views, feedback and suggestions both from interested groups and business partners as well as from members of the public. Ultimately, as many islanders will be seeking to use the airport in the years to come it was essential their views were taken into consideration. We organised a number of workshops, including ones that focused on passengers with specific travel requirements as well as with local charity Pathways Jersey, seeking input from young people. We have also received a lot of comments via our dedicated email address, which will remain open throughout the build project. Overall, we are very pleased with the outcome to date. If anyone has any ideas they believe could enhance the project or perhaps experience of other airports in their travels that they believe could enhance their future journey experience through Jersey Airport, please let us know by contacting us through this dedicated email


Q. Will there be a dedicated smoking area airside for passengers?
A. We have been exploring the possibility of creating an airside smoking area, including specially designed smoking booths as used in some other airports.  At the moment we have not reached a final decision and unfortunately the smoking booths may not be legal under Jersey Smoking Law


Q. Will a viewing terrace be created for the non-travelling public?
A. We have looked at various options to create a terrace that would provide both landside and airside access for viewing; at the moment the options presented are not easy to create and have a significant cost; we are trying to manage costs at the moment but since we know this is a highly desired feature we will continue to evaluate possibilities to deliver it


Q. Will you create a children's play area for travelling passengers in the airside area, especially useful if flights are delayed?
A. A children's play zone has been included in the design of the new airside departures area. At present, we do not have plans for a landside play area although the existing play area in the arrivals terminal will remain in place at this stage. We recently opened a Kid's Zone in our airside departures lounge to gauge opinion and to date, feedback from our passengers has been positive  


Q. Will you consider creating a sensory room? If so, where would that be located?
A. We had not originally considered a sensory room but following valuable input during our stakeholder sessions, we believe that, as an island airport, it would be very beneficial for some of our travellers. Therefore, we have included one in the design for the airside terminal space. Once the design has been developed further we will share more information


Q. Will you consider creating a new restaurant open for people who aren't travelling, similar to the facility that used to be located in the existing arrivals terminal?
A.  We have received considerable feedback about replicating something similar to the former Aviator Restaurant (which ceased trading in 2009) in our development. We do not believe it would be a facility that many islanders would enjoy using. To date, we have not been able to identify a viable option and therefore, at present this does not form part of the current terminal development. We would like to find a way to deliver it, so will consider in the future. However, we are planning an enhanced food and beverage offering, which will be located landside and serving both arriving and departing passengers as well as non-travellers


Q. Will you consider extending the exterior roof to the building so that on rainy days when people get out of cars they won't get wet?
A. There would be a high cost involved in doing so as the structure would also have to be heavily reinforced to meet aviation security standards. Therefore, it does not form part of the existing plans. However, we are considering how future parking solutions and terminal access can improve this experience


Q. Similarly, will you be creating air bridges to protect passengers during periods of poor weather conditions?
A. Through our consultation and engagement process with our airline customers we have not yet identified a clear demand and funding mechanism to allow for the investment at this stage. As the design allows for future installations, we will keep the option open for future consideration. We are also examining the possibilities of providing improved access to/from the aircraft during periods of inclement weather   


Q. With a larger airside departures lounge planned than the current facility does this mean an increase in size and range of retail and catering facilities than the current offering? If so, can you give an indication of what type of offerings do you have planned?
A. The new terminal area brings an opportunity for our exiting concessions to grow and offer new services and products. Planned into the design is the ability to add new concessions. The offerings are not restricted, although Ports of Jersey would prefer to see proposals that complement the demographic and enhance the passenger's journey experience


Q. Will you be implementing a 'walk through' Duty Free shop, similar to ones that feature at other airports?
A. We are actively engaged with our retail partners to determine the optimal offering for passengers and will be taking their feedback into our final decision.


Q. Are there plans to decrease the volume of advertising in the new facilities or at least allow for an increase in non-financial related advertisers as well as an increase of Jersey images to promote the fact that Jersey is a visitor friendly destination?
A. The new terminal gives Ports of Jersey the opportunity to review its advertising strategy throughout the building and the various forms now available to us. There remains a strong demand for advertising at Jersey Airport and we remain open to anyone who would like to take up the opportunities for advertising space  


Q. Are you planning to improve the heating and air conditioning in the passenger piers?
A. Yes. Passenger comfort in departures is a clear area of improvement through investment  


Q. Will there be a Customer Relations/Information Desk in the new building that in particular will assist arriving passengers?
A. A new customer relations facility will be created on the ground floor between the arrivals and departures to serve incoming and outgoing passengers as well as those dropping off and meeting travellers


Q. Has any consideration been given to creating meeting rooms at Jersey Airport that could be hired out?
A. Ports of Jersey has been considering this and will continue to develop concepts in light of market demand and investment justification 


Q. Will you be installing security 'fast track' options as there are at other airports?
A. The design and layout of the new security search facility is significantly larger than our current area. Significant changes to the existing security process and layout have already been successful and our monitoring of this has shown that queueing time is now generally quicker and smoother than previously. Our focus has been on improving the overall security process, but we remain open to explore opportunities and demand for a fast-track option  


Q. Will you introduce any VIP lounges or just the existing BA Executive Airline Lounge? If so, where will they be located?
A. We are currently looking at the opportunities available to us. There remains a positive demand from customers and airlines for VIP lounges so this type of facility will feature in our final design plans


Q. Do you have any plans to introduce any car parking deals? If so, when are we likely to see them?
A. With the new parking systems now in place we have the ability to create different offers and are reviewing the data from the new system to inform car parking products and offers 


Q. What environmentally enhanced features will be introduced at Jersey Airport as part of the redevelopment programme?
A. In terms of the environment we are considering a number of technology advancements to make the building efficient; such as LED lighting, replacement of the oil fired boilers with new electric heating and ventilation systems, use of photovoltaic cells on the terminal roof to provide hot water heating, as well as improved insulation to improve thermal efficiency of the building 


Q. Any new technology to enhance the passenger journey, such as automated bag drop?
A. Ports of Jersey has been in discussion with its airline partners and a number of specialist bag-drop suppliers to identify appropriate equipment and its compatibility with their operational systems. If feasible, Ports of Jersey may adopt a new bag-drop system in advance of the building works completion to improve customer service


Q. Are there plans to introduce a new colour scheme at Jersey Airport as part of the redevelopment programme?
A. Ports of Jersey brand will remain unchanged. However, the new terminal will provide the opportunity to create a different and potentially a less 'corporate' atmosphere with a range of materials and colours currently being considered.  This forms part of the detailed design process and the process of reviewing options for colour palettes and materials has now started. In due course Ports of Jersey is likely to engage with its business partners and customers to gather feedback on the potential options


Q. In essence, you are creating a 'new' building. Therefore, does that mean the integrated terminal will have a new name?
A. We do not have any firm ideas of this at present and are open to suggestions


Q. Will you be installing any public art as part of the redevelopment plans
A. This is something that is being actively considered and further details will be communicated in due course once we have explored a number of opportunities presented to us   


Previous questions submitted: 2017-2018

Q. Why are you now considering this revised plan?
A. This is a progression of the design work announced in summer 2016, when consideration was given to the construction of a new arrivals terminal to replace the current one. Through our subsequent design and feasibility process we have identified significant benefits in efficiency and investment for an integrated terminal, where both arrivals and departures are in the same building. This preferred option is the most efficient use of the existing airport infrastructure, improves the overall operational efficiency of the business and preserves valuable airport land for future development opportunities.  


Q. Is this another project that will be funded by the tax-payer?
A. No. All monies invested in projects and activities by Ports of Jersey are paid for using its own commercial returns and therefore not directly by the tax-payer. Its commercial returns include, for example, airport and harbour dues, car parking charges, rentals, advertising, etc. Self-funded projects undertaken by Ports of Jersey in recent years include construction of Air Traffic Control Centre, construction of new air cargo centre, enhancement to Albert Pier pontoons, reconfiguration and improvements to La Collette Yacht Basin. None of these projects have been funded by Jersey's government


Q. In the original plans a viewing area and restaurant for non-travellers was promised. Will they still form part of the revised design?
A. As part of the detailed design stage currently taking place we are still considering these options although no final plans have been confirmed.


Q. Are passengers likely to experience disruption due to the planned building work?
A. We do not expect any disruption to those passengers arrival experience as the existing facility will be fully operational until work is complete on the integrated terminal. On initial plans for the phasing of the construction work we wish to ensure as minimal disruption as possible to departing passengers and intend to appoint a contractor to work with the design team on a suitable phasing of these works.


Q. When is construction work likely to start and the project completed?
A. Subject to planning approval and appointment of contractors, work on the redevelopment of the departures terminal is likely to start in autumn 2018. The integrated terminal completion date is likely to be mid 2021, which includes the relocation of the arrivals facility into the building. Once complete work can commence on the removal of the existing arrivals building.   


Q. Are there any plans to introduce air bridges in the future to help protect passengers from inclement weather?
A. Each of the four new gates are designed to be able to cater for an air bridge to the aircraft. The cost for each air bridge is approximately £1m. With such a quick turnaround at Jersey Airport many of our airline partners prefer simultaneous access to the aircraft by both a front and rear door to ensure everyone boards within this limited allocated time. However, although we have not yet made the decision to invest in these, if this is the preferred option of our airline partners and they agree to assist in funding then it is something we will continue to explore with them. In the short term, we are also considering some other shelter options.


Q. Mention has been made of natural light coming into the new terminal. What measures will be taken to prevent reflection blinding pilots?
A. The original glass panels in the roof installed as part of the 1997 construction of the departures terminal were subsequently painted over due to both the solar gain into the building and the glare for pilots and air traffic control. Fortunately, glazing has become more advanced since the building's original construction and we are looking at a material, which will allow natural light into the building while protecting this glare and solar gain.


Q. Remind me again, why do you have to demolish the arrivals building? It has been there for over 80 years and is the last remaining 1930 aviation style original buildings left in the UK.
A. International safety standards have increased since 1937 when Jersey Airport began to operate and over the years with the subsequent introduction of larger aircraft and instrument landing systems for example, that are of great benefit to today's traveller, Jersey Airport has a tighter safety environment to deal with. For many years, aerodrome audit reports commissioned by the UK Civil Aviation Authority, have stated that the current building as well as other obstacles that surround the airfield are 'aviation hazards' as they penetrate into the agreed safety areas, especially in periods of low and poor visibility and must be removed. Failure to comply will mean an increase in safety operating restrictions imposed on the airport, which in turn makes it a less attractive option for airlines and aircraft movement restrictions. Needless to say this will have a detrimental knock-on effect on the Island's economy as well as a vast number of air travellers. Ultimately, we risk losing our license to operate, which means we wouldn't be able to open. Steps are therefore being taken to remove these obstacles, many of which have already been addressed. 
In terms of its originality, only a small part of the current building dates back to the original 1937 construction as over the subsequent years, extensions have been added to it, as recently as the 1980s. There are a number of identified art deco airport buildings in the UK and Ireland, with many of them more authentic representations of this period and have not been subject to the degree of alterations made to Jersey's building.  


Q. What will the new airport development do in terms of future sustainability? Will we, for example see the roof areas covered in vast solar panels? 
A.  We are looking at a range of options for environmental sustainability, including (but not limited to) putting photovoltaic cells on roof areas, rainwater harvesting, waterless urinals, use of natural lighting as much as possible and the use of LED lighting where required.