Improvements planned for Jersey Airport

Ports of Jersey starts work this week on a £3 million project which will enhance air passengers’ experience by improving customer facilities and upgrading security technology.

Car hire desks will be moving back to the Arrivals Terminal, where the café and play area used to be before the Covid pandemic. This will make it faster and more convenient for arriving passengers to pick up their hire cars.

Self-service bag drop facilities will be introduced in Departures to increase capacity and to speed up the process for passengers using mobile check-in.

The information desk will move from its current position to an area next to the café in the check-in area of Departures. Jersey Post and forex services will move with the information desk. This new location will provide greater visibility for these customer services.

Security upgrade

Work to install new cabin baggage screening equipment will then begin. The new technology uses advanced imaging systems to provide security personnel with clearer images of cabin baggage. It will not only improve the security standard at the airport, but it will also ease the security process for passengers, and once embedded, improve the customer experience. It should eventually allow liquids and laptops to be scanned while remaining in passengers’ hand luggage, however, the existing rules for liquids and electronics will remain in place until the new equipment has been tested and all security staff have been trained to use it.

This work is starting now to allow time for training and to ensure the best possible passenger experience before the equipment becomes mandatory in June 2024.

Passenger Services Manager, Maria Le Tiec, said: “We are absolutely committed to doing everything we can to improve the passenger experience, hence our significant investment in these improvements. Passengers need to be aware that services in Departures and Arrivals will be moving in the coming months and the area will look a little different as these changes are made. This work will ultimately improve our passengers’ experience and facilitate work on the new security equipment.

“We will erect new signage to make journeys as clear as possible and will be here to help passengers navigate the new layout. We will issue further updates as the work progresses.”