New procedures support ‘safer travel’ at Jersey Airport

From Jersey Airport
5th June 2020

The team at Ports of Jersey has developed a range of new procedures and guidance at Jersey Airport to support the continuing health and safety of customers and staff. These have been developed based on advice from across the industry and are in line with what is being implemented by other airports, airlines and ferry companies.

With effect from Monday 8 June, anyone travelling or using the Airport Post Office will now need to wear their own face mask, either surgical or made from cloth, as will all front-line staff. All passengers booked to travel on ‘lifeline’ flights operated by Blue Islands on behalf of the Government must wear face masks except those passengers who have a medical reason for not wearing one or children under six years.

To help with physical distancing, unless essential access is required, only passengers and airport staff will now be allowed entry to the terminal buildings and anyone planning to drop off or meet arriving passengers should arrange do so outside the buildings.

In addition, a range of other measures are being put in place, which include:

Physical distance signage is now installed throughout the terminals, including protective screens and floor markings at check-in. Floor markings are also in place at central security search, where limited numbers of passengers will be allowed access at any one time

Some access points throughout the terminals have been re-routed to maintain physical distancing as have seating areas

Hand sanitisers are available throughout the terminal and hand baggage trays in security and all ‘frequent contact’ surfaces are being cleaned more regularly

Flights will be called over the PA system only when the aircraft is ready for boarding. Until the announcement is made, passengers must stay in the airside departures lounge and not move through to the departure gates

Ports of Jersey is also reminding passengers that wherever possible, they should check-in online and print their boarding passes prior to travelling to the Airport. Likewise, anyone requiring special assistance at the Airport or onboard their flight must notify their airline at least 48 hours in advance of travelling to ensure services are available to them.

Passenger Services Manager for Ports of Jersey, Maria Le Tiec, explains, “We’ve been working alongside our business partners on this plan for a number of weeks now to ensure that although we’re not currently fully operational, we have taken steps to ensure appropriate safer travel  measures are put into place. The health and safety of our customers and staff remains vitally important to us and we’ll take appropriate measures to ensure their journey, while different than usual remains as comfortable and stress-free as possible.”

Blue Islands CEO, Rob Veron, says, “The continued safety and well-being of our passengers and crew is always our highest priority, which is why we have implemented a robust programme of well-being measures, including requesting that passengers wear face masks along with our Cabin Crew when flying.”  

Although no passenger services are currently operating, similar measures will also be put in place at both the Elizabeth Terminal and Albert Terminal at St Helier Harbour in preparation for when restrictions are eased and sea travel can resume.


Jersey Airport