Statement re busy weekend at Jersey Airport

From Jersey Airport
25th October 2021

As follows is a statement issued on behalf of Robin MacRae, Airport Director following a busy weekend at Jersey Airport

With nearly 5,000 passengers departing on Saturday and Sunday, this weekend saw lengthy queues for travellers leaving Jersey Airport and, understandably, some unhappy customers.

Due to the start of half term, and with many Islanders taking the opportunity to travel thanks to greater certainty as we emerge from the pandemic, we were aware of the significant passenger numbers expected. As a result, we called in all available staff to try to ensure the best possible experience for passengers.

However, while queues at busy times are inevitable, the customer experience at the weekend was not as we want to deliver. We want to and are absolutely committed to giving our customers the level of service they deserve.

Post-pandemic, the return of passengers travelling in and out of Jersey has happened quicker than our highest projections, reflecting the strength of the Island’s demand to travel, and well-ahead of other UK airports. As our extended summer season comes to a close, we are now 70% of the way back to the same time in 2019, way ahead of the UK who are at 45%. Saturday saw passenger numbers at 90% of the Saturday beginning October half term in 2019, and Sunday exceeded the same day in 2019. This is good news for Jersey but brings significant challenges for Ports of Jersey in re-establishing previous operational levels at speed.

We are doing all that we can possibly do to get back to where we need to be and thank passengers for their patience and support. Over the next 18 months, we have a planned programme of investment in our airport security infrastructure, as technology in this area advances, and will be looking to introduce new security lanes for exceptionally busy periods.

We also want to thank our staff for working tirelessly to assist passengers and for their dedication to customer service, always going above and beyond.

Islanders and visitors can help by arriving at the Airport in plenty of time, as a speedy transit through security is not always guaranteed. We also ask all passengers to have their boarding cards ready, where possible.

For returning passengers, please ensure to complete the mandatory pre-arrival travel form, found on gov.je, as not doing so will significantly delay the time that it takes you and other passengers to clear testing and exit departures. Thank you.

Jersey Airport