Queries about luggage and lost property
Left luggage
This service is provided by Ports of Jersey Security Ltd. All items are security screened before being held for your convenience. The facility is located in the Departures’ Terminal.
Charges
£3.00 per item, per 24 hours or part thereof. Payment is made to the security agent on duty at the time of handing in the item(s).
Due to security restrictions, Customer Relations is unable to accept any items for storage and later collection.
Missing or Damaged Luggage
If your luggage does not arrive as expected in baggage reclaim, report this immediately to the airline representative or ground handling agent at the Baggage Enquiry Desk, opposite carousel two. If no-one is present, please either fill in the form provided on the desk or go to Desk 17 in the Departures Terminal to see a representative.
Arrangements will be made for the luggage to be forwarded to your home or booked accommodation once it arrives.
Damage to luggage must also be reported to the airline representative or ground handling agent at the Baggage Enquiry Desk before leaving the airport.
Baggage handling, and the subsequent delivery of any lost items to you, is the responsibility of the airline and its appointed ground handling agent.
It is also worth checking your airline’s policy for missing or damaged luggage.
Lost Property
If you lose personal items while at Jersey Airport, go to the central security search boarding pass desk where a security agent will be able to assist you.
If you believe you have lost or misplaced items following your visit to Jersey Airport, email lostproperty@ports.je. Our security team cannot assist with enquiries relating to lost property left onboard an aircraft.
Property left on-board an aircraft
If you believe you have left personal belongings on-board an aircraft, you must contact the airline or its appointed ground handling agent as soon as possible.
- British Airways Gatwick services – Tel: +44 (0) 1293 666 362 (for items left on-board aircraft) or +44 (0) 3444 930 785 (for lost/delayed luggage) or go to their website
- Swissport, ground handling agents in Jersey for all commercial airlines – Tel: +44 (0) 7797 749750 (Monday to Friday, 8.30am to 5.30pm) or email jer.pax@swissport.com
Items found by Ports of Jersey and/or our agents will either be disposed of or donated to charity if not claimed by its owner within three months. We accept no responsibility for any lost items.
