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Assisted travel

How to book assistance

At the time of booking your flight, or at least 48 hours in advance of travelling, book assistance directly with your airline or through your travel agent.

Assistance information for airlines

What to do when you arrive at the Airport

When you arrive at the Airport:

  1. Check-in with your airline (check-in is open 2 hours before your flight is due to depart).
    If you need assistance checking-in, then go to the Assisted Travel Desk in Departures before checking-in.
  2. Once you’re checked-in, go to the Assisted Travel Desk to meet the team. You can discuss with the team the level of assistance you require.
  3. Wait at the Assisted Travel Desk until you’re ready to go through security.
  4. You’ll be assisted through the Airport to your aircraft.

Assisted Travel desk

There is an Assisted Travel desk for passengers who have pre-booked assistance with their airline.

If you arrive at the airport without booking assistance, please go to our Assisted Travel desk located in the Departures’ Terminal and we will try to help you. Priority is given to passengers who have booked assistance in advance.

Complimentary manual wheelchairs are provided at Jersey Airport, if you need one.

Hard of hearing induction loops are in the Assisted Travel area.

Travelling with your own mobility aid

You must tell your airline if you are travelling with your own mobility equipment, which includes:

  • wheelchairs
  • mobility scooters
  • walkers or rollers

If you are planning to travel with your own electric wheelchair, you must tell your airline before you travel. This is because some aircraft are restricted to what it can carry.

Electric wheelchairs and scooters need to be turned off for your flight.

When you arrive at Jersey Airport, if you have advised the airline in advance, your wheelchair or mobility aid should be there as you leave the aircraft. Staff will unload your wheelchair or scooter from the hold and bring it to the aircraft door.

Travelling with an ostomy bag

We have created a guide for anyone travelling with an ostomy bag. This guide will let you know what to expect during the security screening process at Jersey Airport.

 Travelling with an ostomy bag

Parking

Disabled parking spaces are available in our car parks.

We have temporary Blue Badge parking permits for our long stay car park. This allows you to take your Blue Badge off island. To collect a temporary permit go to the Assisted Travel desk in the Departures’ Terminal with your Blue Badge and proof of travel.

If you are visiting the Island you can get more information by contacting Visit Jersey on +44 (0) 1534 448 877.

Preparing for security

Security staff are available to assist you through the security process and can provide you with walking aids while yours are being screened.

Wheelchairs will require a hand search of the passenger and chair. If you feel uncomfortable with this process, a private search can be arranged.

If you have a condition or disability, but don’t want assistance

If you feel you don’t need assistance through the airport, then that is entirely your choice. We offer a special lanyard for our passengers with hidden disabilities or where you do not want to share the details of your disability. This will identify you to staff as someone who may need additional support or understanding and our staff have been trained to recognise the lanyards and assist accordingly.

Staying with your carer, family or group

If you are traveling with a carer, group or family members, we will make sure they can stay with you throughout the entire journey.

If you are travelling in a larger group, we recommend choosing one person to stay with you.

Travelling with an assistance dog

Assistance dogs are allowed into the terminal buildings.

It is important that you make sure your airline is aware that you are travelling with your assistance dog at least 72 hours before you travel so you are given the support and assistance you require. When you arrive at the airport, go to our Assisted Travel Desk in the Departures Terminal.

A toilet area can be made available for assistance dogs, please ask our staff.

Hidden Disability Sunflower scheme

We are a corporate member of the Hidden Disability Sunflower scheme.

You can use your Sunflower lanyards, Sunflower Card or a digital version of the Sunflower Card to communicate to our staff if you may need additional support or understanding. Our staff have been trained to recognise all formats of the Sunflower scheme.

You can bring your own lanyard or card, or we can provide you with a complimentary Sunflower lanyard or pin to wear on your journey.

To pick up a lanyard or pin badge on the day of your departure at Jersey Airport, visit the Assisted Travel Desk.

Hidden disability sunflower website

Airlines and assistance information

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